Managed Hosting - Infrastructure Support
Offering reactive or proactive support services, support options exist to fulfil a range of customer requirements and budgets. Arranged in programmes, each service offers a number of points which can be called off as remote or smart hands. This method allows for operational staff to use our skills without engaging an additional formal purchasing process.
Reactive Support
- Remote or smart hands at your request
- Reporting equipment status, assisting with fault diagnostics
- Supervising third-party engineers as they work on your infrastructure
- Providing out of hours access
Proactive Support
- Routine planned work to review infrastructure operation
- Linking network monitoring into the UKS NOC
| Download our Support and Infrastructure Management datasheet for more information | |